frequently asked questions.

WHERE ARE YOU LOCATED?

We are currently serving Columbus, OH and Denver, CO.

Powell, Ohio | located on the corner of Home Road and Dublin Road, 7775 Dublin Road, Delaware, OH 43015

Castle Rock, Colorado | located in the Cobblestone Ranch neighborhood

DO YOU DELIVER?

Unfortunately, due to the increase in volume we have suspended our delivery services. Effective October 31, 2022, we will only offer pick up only in Powell, OH and Castle Rock, CO.

HOW FAR IN ADVANCE SHOULD I ORDER?

The sooner the better! We require 2-4 days notice for each order, however, we understand that things come up!

We will try our best to accommodate same day or next day deliveries and pickups, but fees may apply.

For larger parties and grazing tables, we require 2-3 weeks to prepare the perfect pairings for your event.

WHEN WILL MY ORDER BE CONFIRMED?

After completing our online order form, a member of our team will reach out to you via email within 24-48 hours.

At that time, we will walk through the details of your order, ask/answer any additional questions and then confirm your order.

Your order is not confirmed unless you receive an email confirmation from a team member and payment has been sent.

DO YOU OFFER GLUTEN FREE OR NUT FREE ITEMS?

Yes, we do! Simply leave a detailed note regarding any dietary restrictions and we will do our best to accommodate.

We cannot guarantee there will be no cross contamination, though we will take every precaution to prevent it.

Unfortunately, our food is not prepared in an allergen-free environment and we cannot guarantee our food to be completely free of allergens.

Anyone with severe food allergies should not consume our food.

Please note: we cannot offer a nut free sweet board, as many of the products we source “contains” or “are packages/made in a facility that contains” nuts/peanuts.

DO I RECEIVE A KEEPSAKE BOARD WITH PURCHASE?

Effective, September 10, 2024, we will no longer sell keepsake boards. However, if you have previously purchased a keepsake board from us we will honor our old pricing to refill your board! Keepsake boards and ceramic dishes must be dropped off 72 hours prior to your order. The use of personal boards will be at each locations discretion and subject to our current pricing.

REFILL COSTS:

Small: $70 | Medium: $135 | Large: $220

CAN I PICK OUT MY OWN SELECTIONS?

We do our very best sourcing local and seasonal foods that pair well together! If you have any special requests on cheeses, meats

and spreads we will try our best to accommodate, though, additional charges may apply.

If there is something you do not like, make sure to let us know so we can keep it off your board!

HOW AND WHEN DO I PAY FOR MY BOARD?

Effective January 1, 2024, payment is now required in order to confirm your order.

Venmo is the preferred form of payment, however, we can also accept cash, check or credit cards via Square (with a 3.5% processing fee)

DO YOU HAVE A CANCELLATION FEE?

Effective January 1, 2024, we now require cancellations to be made within 48 hours of the delivery or pick up date to receive a full refund.

Any cancellations made within the 48 hour timeframe will not received a refund.